I worked with Lisa Galley to decide what keywords to include in page titles and navigation on the redesigned Galley Eco Capital website. Here’s an example of those keywords at work in the outside world:

Lisa’s post of May 20, 2009 , on her blog Our Green Journey, links to a post on sustainability as investment at One Block Off the Grid (1BOG).

On the 1BOG post, look for the phrase “commitment to sustainability,” which we identified as a keyword phrase during the redesign of the Galley Eco Capital site. The 1BOG post links that keyword phrase back to a page on Galley Eco Capital site titled — what else — Our Commitment to Sustainability .

This keyword loop increases traffic to Galley Eco Capital’s site, improves search results, and enhances the site’s usability (by reinforcing phrases that are relevant to the site’s audience).

» More about website strategy for Galley Eco Capital

Client: Galley Eco Capital, San Francisco

Challenges: Old site did not describe company’s current services; site lacked keywords that would support usability and search engine optimization.

Dutchgirl’s solutions

To help the company generate more leads in a rapidly growing and shifting market, I wrote and organized new website content. First, I interviewed principal and financing expert Lisa Galley, then provided these deliverables:

New homepage

Live page at:
galleyecocapital.com

Challenges: Produce effective company communication with customers, job seekers, regulators, and others, on topics that can be both sensitive and complex.

Dutchgirl’s solutions

Working with teams to define business goals and user tasks, I developed information architecture and wrote usable, persuasive website content for subsites on privacy, online security, corporate philanthropy, and careers.

On all subsites, content strategy required solving problems specific to the banking and finance industry. For example, privacy issues have unique implications in the context of online banking and tax software.

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Challenges: Support marketing goals by designing content templates and writing clear, concise copy about the benefits and features of personal finance and tax software, financial services, and business services.

Dutchgirl’s solutions

Using a strategic, user-centered approach, I developed content templates for product descriptions and ongoing promotional campaigns on Intuit.com. Working with product managers, I edited product descriptions and promotions for clarity, Intuit style, length, and usability.

Products and services included Intuit software (QuickBooks, Quicken, and TurboTax), including online banking and tax preparation features; World Savings financial services (home loans, bank accounts, retirement accounts); and Intuit business services (IntuitAdvisor.com, payroll tools).

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… or to discuss your project, contact us.

Challenges: Reduce internal support and operations costs, increase employees’ use of benefits programs, and improve productivity and internal communication.

Dutchgirl’s solutions

I wrote user interface copy and designed interaction for a variety of intranet applications, including:

I wrote navigation and other labels, onscreen instructions, error messages, help, and automatically generated emails.

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… or to discuss your project, contact us.

Employer: Intuit, Mountain View, California

Challenges: Design an intranet application to replace the paper form used for employee stock purchase plan signup and changes. Putting the functionality online changed the process for the staff processing the changes, as well as for employee users. Because an employee might incur financial risk by using the application, help text had to be carefully worded.

Dutchgirl’s solutions

I wrote user interface copy for several different user scenarios based on business requirements of the company’s stock plan. Here are the deliverables I produced: