“Caregiving professionals are always looking for resources they can confidently recommend to families. Cate’s concise, clear descriptions made a great contribution to the CaregiverZone site’s credibility among my colleagues.” Dean Kidder, RN, Director of Business Development
Client: CaregiverZone, a resource site for caregivers of elderly relatives; www.caregiverzone.com
Challenges: Provide informational support for family members making important and sometimes urgent decisions about a relative’s treatment, care, or placement in an institution. Treat an emotionally sensitive topic with sensitivity while providing clear, concise information on health care, health insurance, and legal issues.
Dutchgirl’s solutions
Working with staff, outside health care experts, and usability consultants, I provided these deliverables:
- Concise descriptions of caregiving resources in over 100 categories, from Meals on Wheels programs to Medicare rules
- User interface copy for site registration, sign-in, and sign-out, including contextual help, error messages, and automatically generated email messages
- Other site content, such as company information
- A style guide for content and user interface copy
America Online introduced CaregiverZone as its caregiving portal in summer 2000. USA Today named it a “hot site” in March 2000.
For more details
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