All Entries in
help content

User interface writing and guidelines for intranet applications

December 30, 2003

Client/employer: Intuit

Challenges: Reduce internal support and operations costs, increase employees’ use of benefits programs, and improve productivity and internal communication.

Dutchgirl’s solutions

I wrote user interface copy and designed interaction for a variety of intranet applications, including:

  • An internal news and information site — with interfaces for both readers and authors of articles, and guidelines for authors
  • A stock purchase plan signup tool for employees; see Employee Signup for Stock Purchase Plan
  • A “pay decision tool” for managers

I wrote navigation and other labels, onscreen instructions, error messages, help, and automatically generated emails.

For more details

… or to discuss your project, contact us.

See also: , , , , , , ,

Employee signup for stock purchase plan

January 5, 2002

Employer: Intuit, Mountain View, California

Challenges: Design an intranet application to replace the paper form used for employee stock purchase plan signup and changes. Putting the functionality online changed the process for the staff processing the changes, as well as for employee users. Because an employee might incur financial risk by using the application, help text had to be carefully worded.

Dutchgirl’s solutions

I wrote user interface copy for several different user scenarios based on business requirements of the company’s stock plan. Here are the deliverables I produced:

  • Application flow: Flowchart for each user scenario: new signup, changes to contribution during or after open enrollment, withdrawal from the plan, and several others.
  • Interface copy and help: Series of screens for login and for each user scenario, including instructions to the engineers for dynamic text. A chart of error messages mapped to issues. Context-sensitive help about ESPP paycheck contributions and the rules of the plan.
  • Emails: Messages automatically generated by the system to send employees confirmation of changes they had made in the application, including instructions to engineers for dynamic text.

See also: , , , , , ,

Content and UI writing for caregiver resource site

October 1, 2000

CaregiverZone logo

“Caregiving professionals are always looking for resources they can confidently recommend to families. Cate’s concise, clear descriptions made a great contribution to the CaregiverZone site’s credibility among my colleagues.” Dean Kidder, RN, Director of Business Development

Client: CaregiverZone, a resource site for caregivers of elderly relatives; www.caregiverzone.com

Challenges: Provide informational support for family members making important and sometimes urgent decisions about a relative’s treatment, care, or placement in an institution. Treat an emotionally sensitive topic with sensitivity while providing clear, concise information on health care, health insurance, and legal issues.

Dutchgirl’s solutions

Working with staff, outside health care experts, and usability consultants, I provided these deliverables:

  • Concise descriptions of caregiving resources in over 100 categories, from Meals on Wheels programs to Medicare rules
  • User interface copy for site registration, sign-in, and sign-out, including contextual help, error messages, and automatically generated email messages
  • Other site content, such as company information
  • A style guide for content and user interface copy

America Online introduced CaregiverZone as its caregiving portal in summer 2000. USA Today named it a “hot site” in March 2000.

For more details

… or to discuss your project, contact us.

See also: , , , , , ,

Family tree tool for assessing inherited health risks

September 15, 2000

Client: GeneticHealth, San Mateo, Calif. Website: GeneticHealth.org

Challenges: Design a usable interface for a tool to help users classify their risk for inherited diseases.

Dutchgirl’s solutions

I worked with a genetic counseling expert to refine questions and answers into a usable interface for a tool that produced a health risk report.

For more details

… or to discuss your project, contact us.

See also: , , , , ,

Copyright © 2010 Flying Dutchgirl Communications · Subscribe to portfolio + blog · Contact us